We take utmost care in packaging and delivering your organic groceries. However, you may request a return or refund under the following valid conditions:
The product received was physically damaged during transit.
You received an item different from what you ordered.
The product quality is significantly different from the description.
The seal was broken or package tampered with before delivery.
Please ensure you record an unboxing video upon receiving the package. This helps us process claims for damaged or missing items much faster.
We take utmost care in packaging and delivering your organic groceries. However, you may request a return or refund under the following valid conditions:
Because we deal with organic and often perishable food items, customers must notify us within 24 to 48 hours after receiving the product.
For rigorous health, hygiene, and safety reasons, certain items cannot be returned once delivered. Please review these exceptions carefully:
Any sealed grocery item that has been opened or untempered.
Fresh vegetables, fruits, or dairy products after delivery acceptance.
Products returned without their original boxes, tags, or labels.
Products damaged due to improper storage or mishandling after delivery.
Once your return request is logged, here is the step-by-step process we follow to ensure a fair resolution. Approved refunds are processed to the original payment method.
Contact our support team via email or phone with your order details, reason for return, and photographic evidence (unboxing video preferred).
Once we receive the returned item at our facility, our quality assurance team will inspect it to verify the reported issue.
Based on the inspection, we will determine if the request meets our eligibility criteria and approve or decline the refund.
Upon approval, the refund is initiated immediately to your original payment method, and you will be notified via email.
Damaged items, wrong product delivered, or expired items.
Ordered wrong item by mistake, or changed mind (if eligible).
contact@ttpixel.shop
+888019988468**
Address Organic Avenue, Dhaka, Bangladesh